Chaussures Medical

POLITIQUE D’EXPÉDITION

Chez WEARSE, nous faisons notre maximum pour préparer et expédier vos commandes dans les meilleurs délais.

Zones de livraison

Nous livrons nos commandes partout au Maroc.

Traitement des commandes

Après la validation de votre commande, celle-ci est préparée puis confiée à notre service de livraison.

Délais de livraison

Les délais de livraison peuvent varier selon la ville, la région, les jours fériés et les conditions du transporteur.

Nous faisons notre possible pour assurer une livraison rapide, mais certains retards indépendants de notre volonté peuvent exceptionnellement survenir.

Frais de livraison

Les éventuels frais de livraison applicables à votre commande sont indiqués au moment de la commande ou avant sa confirmation.

Paiement

Le paiement à la livraison est disponible pour les commandes éligibles au Maroc.

Informations de livraison

Le client est responsable de fournir des informations correctes et complètes, notamment son nom, son numéro de téléphone, sa ville et son adresse de livraison.

Une erreur ou une information incomplète peut entraîner un retard ou empêcher la livraison de la commande.

Commande endommagée ou incorrecte

Si vous recevez un article endommagé ou différent de celui commandé, veuillez nous contacter dès que possible afin que nous puissions examiner la situation.

Contact

Pour toute question concernant la livraison de votre commande, vous pouvez nous contacter à :

aymen01saf@gmail.com

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at aymen01saf@gmail.com. Please note that returns will need to be sent to the following address: [Please contact us at aymen01saf@gmail.com before returning an item. Return instructions and the appropriate return address will be provided after your request has been reviewed.] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at aymen01saf@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at aymen01saf@gmail.com.